Shipping Policy

Shipping Information

  • Free shipping on orders over €50.
  • Please allow 1-2 business days for processing before your order ships out.

Shipping Times

  • Europe: Average transit time 5-7 business days.
  • International: Average transit time 7-10 business days.
  • Note: External factors like natural disasters or holidays may occasionally cause shipping delays beyond our control.

Tracking Information

  • We provide tracking for every order. Your tracking number will be available once your product has shipped. Products may ship from different fulfillment centers globally.

Order Cancellation

  • You can cancel your order without penalty if done within 24 hours of placement. If already shipped, contact us at service@mobikochi.shop with the subject line "CANCEL".

Incorrect Address

  • If you notice an incorrect address, please reply to your order confirmation email immediately or email service@mobikochi.shop within 24 hours for correction.

Customer Service

  • Email: service@mobikochi.shop
  • Address: 128 City Road, London, United Kingdom, EC1V 2NX